Helpdesk Administrators
Job Description
Collective Technology Group is currently seeking motivated Helpdesk Administrators to join our technology support division.
Responsibilies
The help desk is our first line of customer interaction and problem resolution. Help desk administrators work with technicians and customers to isolate and resolve concerns both remotely and on sight. The work in the day to day management of the helpdesk and are charged with:
- Trouble Ticket assignment
- Helpdesk systems management
- Problem escalation
- Time Keeping / Project tracking
Requirements
- Excellent communication and organizational skills
- Must be proficient with Windows(XP/Vista/7 and Servers 2K-2K8)/li>
- Some proficiency with OSx and Linux preferred/li>
- Willingness to work long hours when necessary
- Desire to grow to a position of more responsibility as the company grows
- Passionate about customer service
- Bilingual is a plus
For individuals interested in this position with Collective Technology Group, please forward you contact information and a copy of your resume which includes your full name and position in the file name, in MS Word (.doc/.docx) or Adobe Acrobat (.pdf) format to careers[at]collectivetechllc[dot]com